Job Description: Recreation Team Member

Reports to: Recreation Manager

Overall Objectives:

As an integral member of the PCL team, your responsibility as Recreation Team Member is to provide a consistent level of service excellence to the Resort guests, their guests and staff possess with respect to the overseeing the recreational activities, equipment and service offerings of the Main Lodge, Boathouse and Barn facilities and other designated buildings and areas which Resort guests and staff utilize. You must have a positive attitude and an attentive approach, with a regard for health and safety in accordance with the Occupational Health and Safety Act and the health and safety policies and procedures of Port Cunnington Lodge.

Requirements:

• Comply at all times with our standards and regulations to encourage safe and efficient operations
• Perform any duties as requested by the Management or supervisor
• Reliable, hardworking, embraces a philosophy of lifelong learning, able to work variable shifts, weekends, and holidays throughout our Season which runs tentatively from May 12^th to October 12^th

Responsibilities and Job Overview:

• Lead and help host all the activities which can include exercise / dance programming, playing sports or doing arts and crafts.
• Posses being an excellent communicator, a natural leader and being capable of solving problems creatively.
• Spend hours at a time on their feet, need to be in good physical health.
• Provide guests with a fun and safe environment and possess a friendly and amicable personality
• Regular cleaning equipment, Boathouse storage and Recreation spaces on a routine basis, you should be comfortable up selling refreshments to guests through our Tuck Shop at Front Desk.
• A sharp eye for detail overseeing our waterfront play and children’s playground will come in handy because you will need to be vigilant and at time assist with correcting any potentially detrimental behaviors in absence of Parents or Guardians.
• flexible and ready to switch responsibilities at a moment’s notice.
• Encourage promoting onsite Resort events and inform them of all the details and process of signing up
• Maintain attendance booking equipment records and waivers and file on Ipad may be expected to help develop new digital filing system for 2023 season
• Answer guests’ questions and resolve any complaints in accordance with PCL guidelines without needing to get a manager involved
• Clean equipment daily, including company vehicles and check on Boathouse washrooms throughout operating day to ensure everything meets routine housekeeping expectations call for assistance when necessary
• Ensure Beach area and docks gets cleaned regularly
• Keep track of inventory (activity games that are signed out and equipment for Tennis Courts, Basketball pickup advise if items go missing and need to be reorder as needed and record orders to know when items went missing to assist Front Desk with following up with Guests who used them last
• Be aware of any changes to the environment (changing weather conditions or erratic Storms approaching) and inform guests steps to take to ensure their safety
• Assist guests with special needs enter and exiting the boats and our water toys maintaining safety as our key priority
• Good physical strength and stamina
• Ability to multitask
• Good speaking voice
• Able to read English effectively
• On-the-job training necessary
• Coordinate with front guest regarding guest complaints and concerns
• Work Conditions: physically demanding; attention to detail; combination of sitting, standing, walking, kneeling, bending and crouching
• Transportation: Public transportation is not available
• Work Location: Limited Staff accommodation available
• Own Tools/Equipment: Uniform
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned
• Work Term is throughout our Resort Season which is from April 24^th to October 22^nd, 2023

Health & Safety Risk Factors:

1. Sprains & Strains: On your feet for long periods of time, pushing and pulling equipment such as Canoes, Kayaks, paddleboats, rowboats and etc.
2. Slips & Falls: Spilled water, fast-paced environment, uneven surfaces, inappropriate footwear
3. Burns & Scalds: Exposure to varying temperatures from hot to cold
4. Stress: Fast paced environment
5. Environment:
   1. Extreme Temperatures: Heat generated from Outdoor work & exposure
   2. Lighting: Dim lighting and bright
   3. Odours: Cleaning odours from products used to clean and sanitize activity equipment etc.
   4. Noise: Generated by equipment in maintenance or through using equipment while carrying out day to day duties
   5. Carrying heavy containers and boxes periodically
   6. Moving furniture to accommodate special set up arrangements on boathouse docks

Essential Skills:

• Ability to provide legible communication in a timely manner
• Knowledge of labour and inventory cost controls
• Reliable, hardworking, embraces a philosophy of life long learn, able to work variable shifts, weekends, and holidays throughout our Season.
• Computer proficiency, including but not limited to Word, Excel, PowerPoint and Outlook.
• Certification in Cardio Pulmonary Respiration (CPR) and First Aid.

Staff Evaluations

• Staff performance evaluations for all staff will be conducted mid-season and end of season.  Steps include: each staff member will be given the evaluation form to complete a self-evaluation before the stated review period; Lead Supervisor will complete a review for each staff member prior to the review; the staff member and supervisor will then meet to go over the review; both parties will then sign off on the review and copies of all employee reviews will be kept on file in the Food and Beverage Manager Office and a copy submitted to their HR file

• Informal chats / coaching for new and returning employees should be conducted weekly or bi-weekly and/or as a need is identified (very important during the first four weeks of the spring operating season)

Occurrence Reports

If any incident occurs worthy of reporting, an occurrence report must be filled out and submitted immediately to the Supervisor. Further to this report please inform your supervisor if the occurrence requires immediate attention.

Achieving our F & B Team Goals & Objectives

As we continue to increase the staff size and evolve in our newly renovated surroundings at PCL it is imperative that we communicate and work together to provide the best service levels on a consistent basis.  Our common “team goal” is developing customer service environments that routinely meet and exceed our Resort guests and visiting guest expectations.  A well working team makes this part of the workplace culture. As part of the Management Team it is imperative that you familiarize yourself with the PCL Employee Manual and by “setting by example” execute and demonstrate the importance of following company policies and procedures.  As well, embrace the importance of everyone’s role is an integral part of achieving common objectives.

Customer Service in Summary

Customer service is what makes the Port Cunnington Lodge experience such a truly memorable one. In the hospitality industry superb cuisine and customer service is one of the elements that set apart the industry leaders. Port Cunnington Lodge is and will continue to be a service model and an industry leader offering each Resort guests and visiting guest the most enjoyable experience while visiting the Lodge!

Understanding the customer and fulfilling their needs requires extra effort.  Be aware of your surroundings and ensure you follow these tips to enhance the PCL experience:

• Read/understand your Guests; determine how you can exceed their expectations
• Make sure your tools and your working knowledge of the Resort and F & B offerings is up to date
• Smile and be considerate
• Get out of your comfort zone and become a key team member
• Minimize wait and maximize enjoyment; provide fast and efficient service
• Take responsibility and follow through – always find a solution
• Add your own personal touch to everything you do, and don’t forget the WOW factor!
• Stay connected with your Guest at all times

Notes

• A review of this job description may have excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
• This document does not substitute an employment contract, implied or otherwise, other than an “at will” employment relationship.
• Have a full understanding of our Employee Manual outlining policies and procedures.

I understand and acknowledge my duties and responsibilities as described in the following job description as Recreation Team Member within Port Cunnington Lodge.  I understand that I am expected to fulfill the duties summarized, and that my job may not be limited to the outlined duties and responsibilities.

For more information or to apply with a resume noting your preferred position and dates of availability: jsiddall@portcunningtonlodge.com