Policies

BOOKING POLICIES AND FAQ'S

Booking Policies

All of our Muskoka Chalets are rented by the week during the peak season with the exception of Sandpiper which can accommodate shorter stays during the summer.

Prices subject to change without notice. All of our prices are per cottage and include the number of guests indicated. Over minimum occupancy, please add $50 pp./day. All rates are subject to applicable taxes and a 6% service charge.

*Denotes Mandatory Meal Package Units.

Note: Management reserves the right to enforce maximum number of occupants in cottages

Meal Package Rate
Includes breakfast, 3 course dinner and light housekeeping daily.
$70 for adults and $35 for children under 12.

Deposit Policy
A deposit of 25% is required upon reservation.

The amount will be credited to your account on your confirmed departure date. A separate cleaning deposit of $250 will be required upon check-in. This amount will be returned in full provided your rental unit is left in the same condition as upon check-in.

Cancellation & Refunds
30 days notice is required for a deposit refund, except for July/August, in which case May 1st is the last date of refunds. A $50.00 administration fee applies to all cancellations.

Check-In & Check-Out
Check in time is 4 pm. Guests arriving earlier are welcome to use resort facilities. Check out time is 10:30 am, otherwise there will be an additional half-day charge.

Dietary Requests
Dietary requests will be honored if the Lodge is notified on booking.

Waterfront & Other Facilities
The waterfront and other facilities of the lodge are only for our guests. Visitors of registered guests must check-in at the front desk. There is a charge of $10.00 pp./day to use our facilities.

Smoking
All guest rooms, and all other indoor areas including the dining room are smoke free.

Pets
Regretfully, we cannot accept pets. If you do need to bring your pet, please visit Happy Tails Pet Resort & Camp, www.happytails.on.ca for more information.

Frequently Asked Questions

Yes, there is a hair dryer, iron and ironing board in each of the accommodations.

Accommodations without a kitchen are meal plan mandatory. If you would like to forego the meal plan, there will be a charge of $12.50 per person per day.

Please bring beach towels, sunscreen and bug spray. The accommodations are equipment with a coffee makers and filters. Please feel free to bring your own coffee.

Yes, we have plenty of docking at Port Cunnington Lodge. If you would like to reserve a covered slip, the rate is $150.00 per week. All other slips are free.

We have pack n plays that are available to rent at a rate of $25 per week.

Yes, please drop by the front desk to make a reservation.

Check-In is at 4:00 P.M. and Check-Out is at 10:30 A.M.

We are open from mid-May until mid-October.

For your convenience, we have complimentary Wi-Fi service throughout the property. Please note however, that the strength of the service can be inhibited by weather, number of devices connected at the same time on property and of course your own electronics. We invite guests to refrain from live-streaming of movies, and use it minimally while you are here – you are after all, on vacation!

Unfortunately the lodge does not provide babysitting. Please contact the front desk and we can put you in contact with a travelling nanny.

We do have cots at a rental rate of $25 per day.

Most cottages have full kitchens. All other accommodations come equipped with a bar fridge, kettle and coffee maker.

Yes. Our water is treated and tested in accordance with the Ontario drinking water standards.

Reservations are recommended as the restaurant can get very busy.

The dress code is smart casual.

We try to accommodate all dietary restrictions. Please notify us at the time of booking.

Yes we have a children’s menu.

We do not have a spa. Our front desk can direct you to several different spas, located in Huntsville.

The accommodations do not have air conditioning. Many rooms do have ceiling fans.

We have coin operated laundry facilities located in the main lodge.

If there is no fire ban, we allow campfires at the fire pit. Wood is provided.

Generally if you are a resident over 18 years and under 65 years old, you require a resident fishing license. Non-residents 18 years of age and older require a non-resident fishing license. For further details visit the Ministry of Natural Resources.

Accommodations are equipped with coffee makers and filters. Please feel free to bring your own coffee.

Accommodations are equipped with bed and kitchen linens and towels. Please bring your own beach towels.

We do not have a pool. We have beautiful sandy beach on Lake of Bays.

A 6% service charge is applied to all room nights. This is divided among the staff. Additional gratuities are left to the guest’s discretion.

There is no minimum number of people per cottage. Please see our rates, for the number of guests included in the rate. Extra guests are charged $25 per person per day.