Policies

BOOKING POLICIES AND PROCEDURES

Booking Policies

All of our Muskoka Cottages/Chalets are rented for one-week stays during the peak season with the exception of Sandpiper which can accommodate shorter stays during the summer.

Prices are subject to change without notice. All of our prices are per cottage and include the number of guests indicated. Over minimum occupancy, please add $50 pp./day. All rates are subject to applicable taxes and an 8% resort fee.

Deposit Policy
July and August bookings – 50% at time of booking. Balance 60 days prior to arrival.
Spring and Fall – 50% at time of booking. Balance 14 days prior to arrival.

Cancellation & Refunds
Fourteen (14) days’ notice is required for a deposit refund for spring and fall reservations. Reservations for July and August must be cancelled 60 days prior. A $50.00 administration fee applies to all cancellations.

Check-In & Check-Out
Check-in time is 4 pm.
Check-out time is 10 am (Late check-outs will incur a half-day charge)

We will make every effort to have your accommodation ready for 4pm, but check-in delays may occur during peak rental times. We appreciate your patience. IF you will be arriving after 9pm please inform the office in advance to make arrangements for a late check-in.  No refunds will be given for late arrivals.

Dietary Requests
Dietary requests will be honoured if the Lodge is notified at the time of booking.

Waterfront & Other Facilities
The waterfront and other facilities of the lodge are only for our guests, we do not offer a day-use package.

Lifejackets are available for rental.

Housekeeping
Our housekeeping staff works diligently to prepare each unit in preparation for your arrival. Daily housekeeping is not included in your daily rate but can be arranged for a nominal fee. For stays four nights or longer, you will receive a mid-week clean and linen change. Bed linens and bath towels are provided but we do request that you bring beach towels. Damage charges will be applied to your credit card in the event that excessive cleaning is needed following your departure.

Lost & Found
We are not responsible for items left behind but will make every attempt to return them if notified within 7 days of your departure. Shipping charges will be charged to your credit card on file.

Smoking
All guest rooms and all other indoor areas including the dining room are smoke-free.
A charge of $250 will apply if found smoking in the cottages or suites.

Pets
Regretfully, we cannot accept pets.